TurnCommerce.com is a United States company, located in Denver, Colorado, USA. TurnCommerce complies with the U.S-EU Safe Harbor framework which is dictated and set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. TurnCommerce further complies with the California Online Privacy Protection Act and the Children's Online Privacy Protection Act (COPPA).
What Information TurnCommerce Collects
TurnCommerce must collect certain personal data in order to conduct business, provide customer service and provide a customer with relevant requested services. Personal information is collected from customers when , whenever a customer fills out a contact form on the TurnCommerce platform; when a customer submits payment to TurnCommerce; and when a customer contacts TurnCommerce via phone or chat. TurnCommerce will further collect certain personal information from customers as needed in order to continue to provide services to its customers and as required by any relevant law, rule, regulation, and other method that ensures the safety of TurnCommerce, its customers, and the general public.
TurnCommerce collects customers' relevant personal information, including but not limited to: name, address, phone number, fax number (if applicable), email address and other data used to directly or indirectly to identify you in connection to your use of TurnCommerce's services. Many products/services may require a customer to provide TurnCommerce with additional information such as credit card information, associated billing information, or other financial and payment information. In order to protect TurnCommerce and its customers, as well as intellectual property rights, TurnCommerce may require customers to provide government identification and/or other documentation as proof of identity and physical address.
Why TurnCommerce Collects This Information
TurnCommerce collects customer information for several reasons, including but not limited to: following relevant and required ICANN data collection requirements, along with and to abide and comply with United States laws, rules, and regulations. Further, TurnCommerce collects such information in order to allow TurnCommerce to:
To personalize customer experience - customer information helps TurnCommerce better respond to customer's individual needs.
To improve the TurnCommerce website and services - TurnCommerce continually strives to improve its website offerings and services based on the information and feedback received from customers.
To improve customer service - customer information helps TurnCommerce more effectively respond to specific customer service requests and support needs. Should a customer contact TurnCommerce for service or support, it will keep an internal record of such correspondence, whether email or telephone call, along with an internal record of support given.
To process transactions - other than specifically provided in this provision, or required by law, customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without direct and express customer consent.
To send periodic emails - customer email addresses provided for order processing, will be used to send customers relevant and pertinent information and updates pertaining to their TurnCommerce account and registered domain names and/or other services. These communications include, but are not limited, to: TurnCommerce updates and questions or concerns regarding the customer, their account, or specific services. If a customer chooses to opt-in to a mailing list, they will receive email communications that may include company news, updates, related product or service information, as set per email preferences which is customizable from within each users' account.
How TurnCommerce Collects this Information
TurnCommerce utilizes a variety of security measures to maintain the safety of customers' personal information. All supplied financial information (including credit card data) is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the company's payment gateway provider's database. This database and the sensitive information contained within are only accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
TurnCommerce, like most companies, obtains information about its customers automatically and stores this information in its internal databases. This information may include but is not limited to: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring entry/exit pages, operating system, date/time stamp and/or clickstream data, and other data that could directly or indirectly identify you. TurnCommerce uses this information to help personalize your experience and search results, diagnose problems with its systems, to administer the services on this site, and for other corporate uses.
How TurnCommerce Uses this Information
TurnCommerce must first and foremost abide by local law. As a US company, TurnCommerce will first abide by US laws and regulations when two laws might differ and/or conflict with one another.
TurnCommerce securely holds on to personal data internally. Such data can be held indefinitely in order to keep accurate records that may be required under local law and regulation.
TurnCommerce uses customer information to communicate directly with their customers. It is important for customers to keep their email address up to date and check their email regularly for updates regarding a TurnCommerce account.
TurnCommerce may have the need to provide customer information to third parties for certain services required by TurnCommerce, including but not limited to, credit card processors, technical support services, shipping of goods or services, customer relationship management, SMS delivery, Collections Agencies, registry compliance, law enforcement, among other third parties for other similar such reasons. TurnCommerce will only share information that is necessary for the third party to provide the required services. This information will not be sold nor voluntarily disseminated unless reasonably needed at TurnCommerce's sole discretion.
When a TurnCommerce account is cancelled/suspended/terminated, either voluntarily or involuntarily, this does not mean that the customer's personally identifiable information has been deleted entirely from TurnCommerce's systems and databases. Some or all this information may be retained by TurnCommerce, including but not limited, to comply with legal obligations, resolve disputes, prevent fraud and/or enforce company agreements. In addition, you will not be able to submit a form on this website without providing the exact information required to complete that specific action. It is forbidden and against of ICANN's rules to provide false Registrant information about any domain name registration(s). Providing false or fake information may and will result in suspension of the customer's TurnCommerce account and forfeiture of any related domain name(s) registered with TurnCommerce or any of its affiliate companies or domain name registrars.
To Access, Update, or Delete Your Personal Information
You have the right to correct any personal information held about you that is inaccurate or incomplete. If there is information located on TurnCommerce servers you wish to correct, you will be required to login to your account and update the appropriate information. This includes account owner information, information submitted for various products and services offered through this website, including but not limited to purchased domain names and payment methods linked to your account.
You have the right issue a request that TurnCommerce delete your personal data. TurnCommerce will review your request and delete data if possible. TurnCommerce reserves the right, in its sole discretion, to retain any personal data. Personal data may be retained for several reasons, including, but not limited to: fraud mitigation; preserving or enforcing legal and/or contractual rights; data retention mandated by local law, relevant domain registries, contracts, or reasons necessary to TurnCommerce's business and operate such services. If you wish to have your data erased, you can use the contact details found on the bottom of this page, please provide as many details as possible as to your request, and the company will determine if you have a valid basis for the erasure of your data. If you have questions about data retention you may contact us with your questions or concerns. You have the right to lodge a complaint with a relevant supervisory authority.
TurnCommerce.com may share your personal information with affiliated companies within its corporate family and other third-parties that integrate with TurnCommerce services, and to provide products and services, including but not limited to: Customer Relationship Management; processing payments; fraud prevention; management of domain names; and serving advertisements. Many of these third parties are affiliate companies, and work in conjunction with TurnCommerce to provide customers the products and services provided by TurnCommerce to TurnCommerce's customers.
Targeted ads may be provided to TurnCommerce customers based upon their webpages and Internet activity. These ads and offers may be displayed as product banners provided while you are engaged in Internet browsing or using TurnCommerce.com and its services. In some instances, TurnCommerce partners with third parties to manage advertising, including targeted advertising on TurnCommerce webpages and other websites. These third-party partners may use certain data collection tools such as cookies in order to collect information about customer activities to provide customers with customized advertisements. When possible, such providers will give ways to opt-out of any such advertisements.
Some Internet browsers may allow users to receive notifications when a website is utilizing tracking technology and may allow that user to use a "do not track” signal. There is no industry standard or agreement among industry participates as to what this "do not track” signal entails. As there is not set definition or regulation regarding this process, TurnCommerce does not make any adjustments or alternations in its operating processes when a "do not track” signal is received from an Internet browser.
If TurnCommerce were to merge with another company or if TurnCommerce is involved in an acquisition or sale of all a substantial portion of assets, or other similar sale transaction, your information will be transferred as part of that transaction and you will be notified by email and/or notice on TurnCommerce website of any such transfer and any choices you may have regarding your information.
Last Revised: July 5, 2018
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